Located close to you, a Spectrum store near me offers all of your Internet, cable TV and home phone needs. In-store services include upgrade and downgrade plans, equipment returns and pay-at-store billing. If you’re looking to get started with Spectrum, you’ll find all the information you need in this guide. But before you head out to buy the latest gadget, consider the many other services offered by Spectrum. Here are some ways to make the most of your service from a Spectrum store near you.
Spectrum offers cable TV, High-Speed Internet and Home Phone
A triple play bundle includes cable TV, high-speed internet and home telephone for the total family. Whether you’re looking for more features or higher speed internet, you can find a bundle that will fit your needs. With Spectrum, you can even bundle your services. You can get the best price possible per service by getting the internet and TV together or Internet and phone separately. Spectrum offers great bundle deals that include all three services, as well as phone service and unlimited nationwide calling.
The company offers internet service in 41 states, operating over 750,000 miles. Customers can receive a free modem when they sign up and can rent routers for $5 per month. It prioritizes safety and customer service, offering free no-contact delivery. Customers can install their own service, too, using their instructions provided in their installation manual. For cable TV, they can choose between 125 and 200 channels.
Customers can also add a DVR for $4.99 a month or Cloud DVR Plus for $9.99 a month. With either option, customers can record up to 100 hours of TV. Recordings can be watched up to a year later. Both bundles come with optional equipment. Customers can add an HD Box for $9.99 per month or an Apple TV 4K streaming device for $8.99 per month.
You can upgrade or downgrade your plan in-store
Spectrum customers can upgrade or downgrade their service at any time during their billing cycle. This process is free but you should contact customer service to request a downgrade or upgrade. If the plan is still on promotional pricing, you can switch to another plan. If you decide to downgrade, be aware that you will have to pay the new monthly fee. In some cases, you can ask for a loyalty bonus or waive your broadcast fee.
To upgrade or downgrade your Spectrum plan, first you need to know whether you’re eligible for downgrading or upgrading. Before you can make a change, you’ll need to present your social security number or official account number. The rep may ask for your last four digits for identification purposes. Also, you’ll need your mobile number or email id. If you’re not sure, get a friend or family member to verify your information.
When you upgrade your plan, the sales agent will verify that you are the account holder. He’ll ask for your name and 4-digit security pin. You might also be offered Spectrum TV deals. You might be offered a $20 discount on your existing plan if you tell him or her you’re leaving. If you’re canceling your service early, Spectrum won’t charge a termination fee.
You can return equipment to a local store
If you’ve decided you want to stop using your Spectrum service or simply want to return your equipment, you can do so at a local Spectrum store. Spectrum offers many convenient ways to return equipment, including UPS and FedEx. Simply contact the customer service team to make arrangements for the return of your equipment. You can also return up to 10 pieces of equipment via UPS or FedEx. In either case, you should cancel your subscription prior to returning your equipment.
If you’re unsure of which equipment you need to return, contact Spectrum customer service to find out the process for returning unused equipment. You have a certain amount of time to return your equipment, but if you fail to do so, you may be charged a restocking fee. To avoid this fee, simply ask the customer service representative which pieces of equipment you need to return and get their serial numbers. Internet-only plans typically require a modem and router, a combination gateway device, and a DVR.
If you decide to return your equipment, you can send it back via FedEx, which will ship it free of charge. Make sure to save your receipt. You’ll need this to track your package. Some items, however, cannot be returned to Spectrum. If you’re not sure if a certain piece of equipment is returnable, consult with your local store or with your service provider. If you’re still not sure, you can use a UPS store locator to find a UPS store near you.
You can pay your bill in-store
Spectrum customers can pay their bills in-store or via snail mail. To mail in a payment, find the billing address and send a check or money order. Do not send cash! If you prefer to pay online, you can set up AutoPay in My Spectrum App. AutoPay allows you to set up a regular payment schedule and avoids paying processing fees. But to pay in-store, you must bring your stub or account number to the store.
To pay online, go to your bank’s website and enter the payment details. Make sure to provide the correct account number and contact details. You can use the same information to pay Spectrum online. After making a payment, you will receive a confirmation email that your payment was made. You can also check your account online and pay your bill from any location. Spectrum doesn’t charge extra for online bill payment services. After making the payment, you should print out your confirmation email and keep it safe for your records. To set up automatic payments, simply log in to your Spectrum App and select the payment option.
When paying your Spectrum bill in-store, you must bring your statement. You can pay by check, debit card, or credit card. You can also send a check or money order. Some banks even let you add Spectrum as a payee and have them withdraw payments from your account on a set schedule. Other banks offer a program that allows you to automatically make payments on your utilities through your bank.
You can cancel your service in-store
If you’ve decided to cancel your Spectrum service, you have a few options. In-store cancellation is the easiest method, but there are also some things you should remember. For instance, you should avoid returning any equipment without a receipt. Spectrum does not prorate bills and does not issue credits for partial months, so if you’ve forgotten to return your equipment, you’ll likely be charged $200 or more. If you’re going to cancel your WiFi service, you should do it in-store before your next payment deadline. If you’re disabled, you can also request to have the equipment picked up. Be sure to bring proof of disability.
Another option is to freeze your account and transfer it to a new provider. This option is available to most Spectrum customers, but isn’t available for all of them. Contact customer service to see if you’re eligible. You’ll need to pay a small fee monthly for Seasonal Status, but it can eliminate the need to cancel your services. If you move, you can transfer your services to a new address.
And if you’re planning on moving soon, you should cancel your service at least a few days before the due date. If you cancel on the day before the payment due date, you’ll be charged for the entire next month. To avoid this, be sure to give the representative a specific day when you’d like to cancel your service. In-store cancellations are the simplest option, and it’s a better option for those with a busy schedule.
You can pick up a replacement modem
When you experience internet connection problems, you can take the time to find a store that sells replacement equipment. If the equipment is not working, you can visit one of the storefronts or call them to schedule a return. You can return the equipment in person or ship it back to the company. You can also cancel your internet service over the phone. To return equipment to Spectrum, you must use the provided return label.
If you don’t want to pay for a modem and router yourself, you can opt for a leased unit. These equipments usually cost around $50 to $200. The cost of a modem and a router will depend on the plan that you have. If you want to avoid renting the hardware, consider Spectrum’s Internet Ultra plan. These plans are more expensive than their competitors’, but they are worth it if you want to keep using Spectrum.
If your modem has stopped working, you can pick up a replacement at a Spectrum store near me. These modems are made for DOCSIS 3.1, so you can connect at peak speeds of one gigabit. While it is possible to buy a new modem in your area, it’s important to choose a model that can handle the increased bandwidth.